Benchmarking
Excellence Study Teams (BEST) - establish structure for continuous
improvement through focused study of problems and/or opportunities. Also
includes employee development as part of the learning process.
Change Theories
Lewin/Schein's Change Theory - commonly
called the unfreezing-change-freezing approach to change. Initially
theorized by Kurt Lewin and expanded by Edgar Schein.
Transtheoretical Model (TTM) - aka Stages of Change (SOC) model
Influencing Individual Change
- builds on the TTM/SOC model with additional information on the Lewin/Schein
Change Model
Decisions to Make
Before Organizational Change - Overview of questions of approach, goals &
measurement, techniques & actions, control & breadth of implementation, and
degree of employee involvement.
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