Implementation Steps

All efforts in the planning process will be wasted without a carefully planned implementation phase.  The information below covers a number of issues that need to be addressed to successfully implement your plans.

Steps to Implement Change - Influence Plan

Who are the key influencers?

• Contact
• Awareness
• Understanding
• Positive Attitude
• Willing to Personally Test
• Adoption
• Institutionalization
• Internalization

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Explicit recognition must be made of basic human traits

• We are tribal; we naturally group ourselves with others having a common bond.
• We need to communicate and as a result form relationships.
• We are creative and will express such creativity negatively if not given the chance for positive expression.
• We do not adjust to change easily, we form zones of comfort.
• We have an inner need to feel useful to others.

Organization Learning  [ more on organizational learning ]

• Individuals spend much of their life learning.  It is a human trait that comes with a memory to retain past learning.
• Teams are capable of capturing and sharing experiences.  However, to do this successfully they must have common goals, defined roles, consistent membership, communications methods to document and pass on information, and a drive to improve.
• Organizations only learn if their culture values such behavior and have built in processes to facilitate learning.  Barriers to organizational learning are personnel transitions, technology and situational changes, geographically dispersed operations, communication breakdown, and an acceptance for the status quo.

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Building Virtual Teams (VTeams)

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Building Knowledge Communities to Support Business Planning  [ more on knowledge management ]

1. DEFINE: what knowledge is needed to support the business strategy?
2. PROCESS: how is knowledge identified, captured, stored, communicated, and used? 
3. PEOPLE: how are areas of common interest formed and supported within the organization?
4. TECHNOLOGY: how is the knowledge flow supported both from a process as well as a user interface?
5. LEARNING: how are improvements identified and implemented?

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Balanced Scorecard

The Balanced Scorecard concept is relatively new on the planning scene, but is rapidly gaining popularity.  Basically, it is a cause and effect study of business processes with built-in tracking measures.  As such, it is an ideal tool to use in the implementation phase of the planning process.

For more information, go to Using the Balanced Scorecard in Planning Implementation.

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Harvesting the Results - the Feedback Loop

• Measure performance
• Compare to expectation standards
• Analyze root causes of variance from expectation
• Determine course corrections
• Document and communicate changes

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Last modified: February 19, 2006